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Oral History: StoryCorps App Help

This collaborative guide features the oral history resources created by students, faculty and the Philadelphia community.

General Technical Questions about StoryCorps App

General Technical Questions

How do I download the StoryCorps app?

You can download the StoryCorps app from either the App Store or from Google play.

How do I create a new account?

The StoryCorps app and StoryCorps.me website offer two ways to create a new account: using your email address, username, and password or connecting through your Facebook account. Please note that you should not set up an account using both options as you will end up creating two different accounts.

Creating an Account with Your Email Address

To create an account using your email address, navigate to the “Sign Up” page on StoryCorps.me, fill out the required information, and click the “Sign Up” button.

Creating an Account via Facebook

If you wish to authenticate using Facebook, we recommend that you start by logging into Facebook on your browser.

Next, open a new tab and navigate to the StoryCorps.me website and click on “Sign Up”. When the “Sign Up” page opens, check the box if you agree to the Terms of Use and click the “Sign Up with Facebook” button. You should not have to include any other information.

A window will pop up (please make sure you allow popups in your browser) indicating that you are signing in via Facebook. You will then be taken automatically to your profile page on StoryCorps.me.

Problems Logging In

If you experience problems logging in via the app, we recommend that you troubleshoot the problem using a computer and connecting to the StoryCorps.me website. Please note that you must use your username to log in, not your email address.

To reset your password, click the "Forgot Your Password" link on the Sign Up page. You should receive an email with a link to reset your password (note: this email should also include your username). If you don't receive an email, please check your spam folder.

If you're still experiencing issues logging in, please send us an email at contactus@storycorps.me. When you contact us, please be sure to let us know whether your issue is occurring on the app, StoryCorps.me, or both. Please also be sure to tell us the username and email address you used to create your account.

How do I delete my account?

To delete your account, please follow these steps:

  • Log into your account at the storycorps.me website
  • Click on your username in the upper right hand corner of the screen
  • Click on "Edit Profile"
  • Click "Delete Account" on the left side of the screen and follow the prompts 

Please note that deleting your account will also delete any audio files associated with your account (published or not). It is therefore essential to first create a backup of your audio files for your own records or you will lose them forever.

Before you delete your account, please follow these steps to download the interviews you would like to save to your desktop or laptop computer:

  • Log into your account at storycorps.me
  • Click on your username in the upper right hand corner
  • Click on “View Profile”
  • Right-click or control+click the cloud icon on the upper right hand corner of the interview box to open each interview
  • When the audio file opens, right-click or control+click on the play button and a drop down menu will appear
  • Click on "Save Video as" and save the audio file to your desktop or laptop computer

What happens to my interviews if I uninstall the StoryCorps app?

If you delete the app, you will permanently lose any interviews that have been saved only to your device and have not been published to the StoryCorps.me website. If you’ve uploaded your interviews to StoryCorps.me, those interviews will not be deleted when you uninstall the app. We suggest that you log into your account at StoryCorps.me to confirm your interviews are saved there. We also highly recommend that you backup your interviews to your desktop or laptop computer (please follow these instructions) before deleting the app.

Why does the app request access to my phone's mic and camera?

The StoryCorps app asks permission to access your phone's mic so that it can record your StoryCorps interview. 

The app also seeks permission to access your camera because you'll be asked to take a photo with your interview partner after you finish recording. Please note that you will not be able to upload your interview without a photo. Participant photos are considered to be an important part of the StoryCorps archive. If you’d prefer not to upload a participant photo, you can take a photo of a piece of paper with the date on it.      

How do I edit the participant(s) field associated with my interview?

You have the option to edit your interview in the StoryCorps app or on the StoryCorps.me website. To edit the participant(s) field in the StoryCorps app, please follow these steps:

  • Log into your StoryCorps account using your device and open “My Interviews”
  • Scroll to the interview that you would like to edit and click on the 3 dots in the lower right hand corner of the interview box
  • Choose "Edit Info" and scroll down to the box with your participants
  • Edit the participants and click on "Save" in the upper right hand corner. This will also update the interview that appears online at StoryCorps.me.

To edit the participant(s) field from the StoryCorps.me website, please follow these steps:

  • Log into your StoryCorps account at StoryCorps.me
  • Open “View Profile” and scroll down to the interview you would like to edit
  • Click on the edit icon (located to the right of the trash icon)
  • Scroll down to point no. 5 (“Who participated in this interview?”) and edit the participants
  • Click on “Upload and Share” at the bottom of the page to save your changes

 Visit StoryCorps.me Support & FAQ for additional inquiries.

StoryCorps - DIY Video

The video below offers several important practical suggestions when using StoryCorps app.

How to Get the Interview Audio Off of Your Phone

Occasionally, you may encounter a problem uploading your oral history interview from your phone to the StoryCorps.me website.  It's okay!  Here is what to do to get the audio off of your phone:
 
iPhone
Please note: We recommend that you update to the latest version of iTunes. Please see iPhone system requirements and screenshots here.
  • Plug in your iPhone to your computer using a USB cable.
  • Launch iTunes on your computer.
  • Click on the iPhone image on the upper left side of the screen (located to the right of the 3 dots).
  • Click on “Apps” on the left and scroll down to the bottom of the page to File Sharing.
  • You will see a list of file-sharing apps on your device. Select the StoryCorps app. The StoryCorps documents saved to your iPhone will be listed on the right side of the screen (note: the audio files will be listed with the extension .wav).
  • Click on the audio file(s) you would like to save to your computer. In the lower right hand corner, a “Save to” box will open.
  • Click on “Save to” and you will be able to save the audio file to a specific location on your desktop or laptop computer.
Android
Please note: Your Android device may need additional software to access its file storage. Please visit your manufacturer's website to obtain the software. You may also need special media software to play the audio (such as VLC Media Player) on your computer.
  • Plug in your Android device to your computer using a USB cable.
  • Navigate to your device's file storage.
  • Select the file(s) you wish to copy (note: they should have a file extension of .amr)
  • Right click and select the “Save As” option or drag and drop the files into a specific location on your desktop or laptop computer.
After you've saved your audio file to your computer, you can upload it to the StoryCorps.me website by logging into your account and clicking on "Add Interview" in the upper right hand corner of the screen.
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